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I tried to remove a broken printer from HP Smart account. I cancelled the subscription as directed and enrolled a new printer. But I can't remove the old printer from the the printers list.

2 REPLIES 2
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@BillyJ02 

 

Welcome to the HP support community.

 

I understand that you want to remove the printer from your HP Smart account, I am glad to assist you.

  • Remove a printer from your HP account.
  • NOTE:An HP Smart account is required to use HP Instant Ink. You must cancel the subscription first before you can remove the printer from your account.
  • Sign in to HP Smart.
  • Select your printer, if it is not already selected.
  • Click Remove Printer.
  • Clicking Remove Printer
  • Confirm you want to remove the printer.

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hi community!

 

The following link may also be helpful:

 

How to Remove a Printer from Your HP Smart Account

 

SofiaML
HP Support Community

 

I work on behalf of HP.
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