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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY 5052 All-in-One Printer
Microsoft Windows 10 (64-bit)

Yes, I am extremely upset with the fact I was supposed to get 6 months extra free when I called and set my printer up which took 2 in a half hours on the phone with a support agent he said he would put in a code for my 6 months and he was doing this stuff remotely on my laptop well I only got 3 months and now I am suspended from using my printer when I need that for my college classes and printing out my homework and reading material for school. I was lied to and told I would get 6 months for free and you guys only gave me 3 now I truly right now need my printer school just started and I need to print important documents and I cant this is a bunch of horse puke-like I really cant believe that I spent 2 in a half hours on the phone even setting my printer up and then told here ur a new member I will give u 6 months for free and then now 3 months and I am back here again I am about to cancel and go back to canon printer stuff I have never had 1 issue with them at all can someone please give me my free 6 months or do I have to go round and round? Thanks 

1 REPLY 1
HP Recommended

Hi @Krisnik01,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

 

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

 

Take care and have a great day ahead!

 

Alden4
HP Support 

I am an HP Employee.
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