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Lorri81
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INK CARTRIDGE ERROR

HP deskjet 3630
Android 9.0 Pie

My printer was working fine until 2 weeks ago when it started flashing up cartridge error. The colour cartridge is showing as erroring and the printer won't print with the colour cartridge in but if I take it out then I can print in black and white. I can't run a print cleaner or alignment as it says printer busy. I think the cartridge is empty but it says that instant ink won't send a new one until the error is cleared.

 

I have run all of the diagnostic tests, updated the firmware and done everything else I can. Please help!!

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HP Support Agent
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INK CARTRIDGE ERROR

Hi @Lorri81

 

Welcome to the HP Support Community. 

 

Try the steps mentioned here - HP DeskJet 3630, 4720 Printers - Ink Cartridge Errors

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Lorri81
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INK CARTRIDGE ERROR

Thanks but I had already tried this before posting here. Nothing has helped.

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HP Support Agent
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INK CARTRIDGE ERROR

@Lorri81

 

Thanks for replying. 

 

I'll ship you a replacement cartridge. Could you please reply to my private message with the details? 

 

Waiting for your reply. 

Asmita
I am an HP Employee

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Lorri81
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INK CARTRIDGE ERROR

I have done, thank you!

 

Lorretta

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