INK of mine not working

[Shammim]

My own cartridges are not working and I am no longer on HP ink subscription and the cartridges I was using were fine untill i moved my printer and had to rest it

[sandytechy20]

@Shammim

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Are you getting any error messages?

[Shammim]

Product Name: Envy 4520 Series Product Number: J6U61B Serial Number: TH85B5M1RP0660 Error Message: X HP Instant Ink Cartridge Cartridge cannot be used until printer is enrolled in HP instant Ink

[Shammim]

Product Name: Envy 4520 Series Product Number: J6U61B Serial Number: [Personal Information Removed] Error Message: X HP Instant Ink Cartridge Cartridge cannot be used until printer is enrolled in HP instant Ink

[sandytechy20]

@Shammim

Follow these steps to fix the issue:- 

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
• 
• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
• 
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• 
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 
• Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
• 
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Williamjoe]

That error could be related to your payment method and your credit card information needs to be updated, or your printer has not been connected to the Internet for a while and the service has been unable to monitor prints and ink levels.

Regards,

Will

[Shammim]

Thankyou Will

Unfortunately its not that.

I removed myself from the cartridges service all confirmed and I was using my own cartridges, but when I plugged the printer to a different socket in my living room it suddenly started doing this

[sandytechy20]

@Shammim

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.

[Shammim]

Hi, I haven't received any direct messages as of yet