INSTANT INK CARTRIDGE PROBLEM

[Attridb]

I have installed a replacement black ink cartridge for my Envy 4527 but am getting an ink cartridge problem even though this was a new cartridge sent from HP Instant Ink. I have tried to contact HP support but can't find a way through. Anyone know how to get hold of someone as I need to print something!

[Kumar0307 · Accepted solution]

Hi @Attridb

Welcome to the HP Support Community. I understand you are not able to print as the ink cartridge is in an error condition. I'd be happy to assist you.

Perform step 3 from this document.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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