INSTANT INK PROBLEM

[CHIVE]

I HAVE WASTED SO MUCH TIME ON THIS!!

A SPORTS CLUB PURCHASED AN HP PRINTER AND REGISTERED FOR INSTANT INK

THE PEROSN WHO REGISTERED HAS LEFT THE CLUB AND THEIR EMAIL ADDRESS HAS BEEN CANCELLED

THEREFORE I CANT LOG IN TO THE INSTANT INK ACCOUNT

GENUINE HP CARTRIDGES ARE INSTALLED

WEB SERVICES ON THE PRINTER HAS BEEN DISABLED

STILL THE $@&*@!& INSTANT INK MESSAGE APPEARS PREVENTING IT FROM BEING USED

DO I NEED TO PURCHASE NON HP CARTRIDGES FOR THIS PRINTER TO WORK OR IS IT NOW TOTALLY USELESS BECAUSE OF THIS INCOMPREHENSIBLE SYSTEM?

THIS HAS REALLY PUT ME OFF FROM BUYING HP PRODUCTS !!

[Kumar0307]

@CHIVE, Welcome to the HP Support Community!

Apologies for the inconvenience. Make sure all the 4 ink cartridges used in the printer are Non-Instant Ink cartridges. Use regular HP Ink cartridges.

Also, check if the web services is completely turned Off.

Refer to this document.

I would require additional information. I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!