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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I wanted to know if I canceled my subscription with ink/paper but I have a prepaid balance left is there any way to still use that balance on like hp.com? or somewhere else? or does it have to be used for instant ink subs only?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Nayabug

 

This might require one on one interaction with the instant ink team for further assistance on this.

I am sending you a private message with the steps to talk to instant ink support.
Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

@Nayabug 

 

Welcome to the HP Community Forum.

 


@Nayabug wrote:

I wanted to know if I canceled my subscription with ink/paper but I have a prepaid balance left is there any way to still use that balance on like hp.com? or somewhere else? or does it have to be used for instant ink subs only?


 

No, after the subscription is cancelled and the final billing is done,

There is no "pre-paid" balance left for any part of the Instant Ink service.

The Instant Ink cartridges never belonged to you - these can (should) be returned to HP.

 

 

 

Instant Ink Support can answer questions about the contract, fix any billing issues, and help you understand how to move forward.

 

Read here to understand how cancellation works and your responsibilities:

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

Information about how the ink replacement service is supposed to work:

Start here:  Get HP Instant Ink Support

Section

  • Your ink  - including sections Where is my ink or toner? 

 

Next,

Comments, questions, objections, need information you cannot find online?

 

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles

>>>> Contact Information  <<<<

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Section

 

Scroll to bottom of web page >>  Section – Details -- Documents

 

Articles - Examples

  HP Instant Ink Help - Enrolling in HP Instant Ink

 

  HP Instant Ink Help – Solve Problems

  HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill

  

 HP Instant Ink - Cancel Your HP Instant Ink Service

 Recycle your cartridges

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 How do I fix a Printer not connected to the internet message?

 

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

 Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

By prepaid I mean my balance of $64.24. I understand I need to return the cartridges, and will be still charged for the month, but I will still have some money left in my account that I preloaded with a giftcard. What happens to that money? Sorry if my question wasnt clear before.

HP Recommended

@Nayabug 

 

Ah - makes sense.

I would guess that any balance belongs to you.

 

If there are purchase restrictions there should be a note of such either on the back (if the card is physical) or in a document that was issued with the card.

 

When you contact Instant Ink Support, do ask - this might be a question they've answered before.

 

I will bump your message to our moderator team for review.

 

Should there be a response, look for a message here before an agent contacts you using other means.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 



Dragon-Fur

HP Recommended

@Nayabug

 

Welcome to the HP support community.

 

I understand that you need information about the instant ink cancelation, I am glad to assist you.

If you have canceled the instant ink subscription, you won't be able to use those left pages or instant ink cartridges.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

By prepaid I mean my balance of $64.24. I understand I need to return the cartridges, and will be still charged for the month, but I will still have some money left in my account that I preloaded with a giftcard. What happens to that money? Sorry if my question wasnt clear before.

HP Recommended

@Nayabug

 

This might require one on one interaction with the instant ink team for further assistance on this.

I am sending you a private message with the steps to talk to instant ink support.
Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

Cheers.

Sandytechy20
I am an HP Employee

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