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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP DeskJet 4155e All-in-One Printer
Microsoft Windows 11

I just bought a new printer and decided to try out the instant ink and paper free trials. Well, the paper and the ink trials were not the same length so the paper ends sooner. If I remove the paper subscription will it cancel my instant ink free trial as well? 

Also, I clicked on the remove paper subscription from my account and it says I will receive a final bill. What bill? It was a free trial. I wish this was all more clear when you sign up.

1 REPLY 1
HP Recommended

@sweetmunequita 

 

Welcome to the HP English Community --

 

The response for billing was perhaps automated -- the automated code sending the message might not know you are in Trial Mode.

 

Were it mine to do --

I'd not do anything more this minute -

Wait for Tuesday (after Memorial Day) when Support is open again and contact Instant Ink Support.

 

Review

 

From the Support Website  Get HP Instant Ink Support

READ

How Instant Ink works

 

 

Next...

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

 

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.