Impossible to Reach an HP Support Agent

[Supachewguy]

Hi there,

My main problem is that my Instant Ink cartridge has been shipped to the wrong address, but it seems there is no way to amend this because it is impossible for me to get an HP support agent on the phone to explain this too.  I have tried calling several times, and apparently need a case number to be allowed to talk to someone.  I cannot get a case number because the HP support page will not let me sign in to my account, and will not recognize my product name or printer serial number.  I have spent two hours now exploring the nooks and crannies of the HP support page and talking to the virtual agent probably 20 times.  Everything I am directed to is completely useless and I am starting to get extremely frustrated.  How am I supposed to get a case number if the HP support system doesn't work properly?  My internet connectivity, browser, OS, software, and everything is perfectly fine.  The only issue is HP's services, and so this has made it impossible for me to fix this issue, talk to someone on the phone, and then explain that I need the ink cartridge sent to the new address I have updated my account with.

Please help before I am madder than a hatter.

Cheers.

[Bob_Headrick · Accepted solution]

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number will be listed in the lower right of the opening screen.  The standard HP Support number is for products in warranty, the support number you can find as shown above is the one to use for Instant Ink.  Please post back here if you have issues contacting them.

[Mcabral1999]

I know this is so ridiculous! I need my ink.

[Dragon-Fur]

@Mcabral1999 

Contact HP Instant Ink Support.

The contact information (phone number) is available (for some regions) on the Instant Ink Support Website.

See the illustration in post contributed by @Bob_Headrick 

The contact information is provided in your Terms of Service Contract.

See the TKB article (below) for help.

Things that are Instant Ink 

Start here!

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  See Section: Timelines for cartridges delivery

and

HP Instant Ink - Main Website - Support, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Enrolled in Instant Ink? 

Check for Support contact options in your Instant Ink Account.

Of Interest… Be Informed!  Understand your Options and Responsibilities!

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
• Cancellation  >> READ the Terms of Service Contract.

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

[Supachewguy]

Hi Bob,

Thanks for the information. 

I feel somewhat foolish for not having found that.

Your quick response is much appreciated!

Cheers.