Incasset problem

[Blommin]

I can’t manage to put new ink cassette. It says always that I should check the installation of ink cassette again and the cassette is not right. It says I should change the ink cassette but this is the cassette you send us and We don’t have any other cassette. I don’t understand what is the problem  because last time  changing went ok and now it is not accepting  the cassette. It says the cassette is not the right kind but this is just the cassette you sent us. This far the printer has functioned beautifully!

yours

Minna Blom

[Kumar0307 · Accepted solution]

Hi @Blommin

Welcome to the HP Support Community. I understand you are not able to use the printer due to ink cartridge error. I'd be happy to assist you.

Which ink cartridge is indicated in the error?

Kindly follow the steps mentioned in this document to know how to correctly install the ink cartridges just to be sure.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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