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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Blommin
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Solved!

Incasset problem

HP Recommended
HP ENVY Photo 6234
Mac OS X 10.11 El Capitan

I can’t manage to put new ink cassette. It says always that I should check the installation of ink cassette again and the cassette is not right. It says I should change the ink cassette but this is the cassette you send us and We don’t have any other cassette. I don’t understand what is the problem  because last time  changing went ok and now it is not accepting  the cassette. It says the cassette is not the right kind but this is just the cassette you sent us. This far the printer has functioned beautifully!

yours

Minna Blom

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Blommin

Welcome to the HP Support Community. I understand you are not able to use the printer due to ink cartridge error. I'd be happy to assist you.

 

Which ink cartridge is indicated in the error?

Kindly follow the steps mentioned in this document to know how to correctly install the ink cartridges just to be sure.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

Hi @Blommin

Welcome to the HP Support Community. I understand you are not able to use the printer due to ink cartridge error. I'd be happy to assist you.

 

Which ink cartridge is indicated in the error?

Kindly follow the steps mentioned in this document to know how to correctly install the ink cartridges just to be sure.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

0 Kudos
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