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‎04-05-2023 06:03 AM - last edited on ‎04-08-2023 06:43 AM by Retired

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

If I don't get this con fixed I am going to cancel my contract and smash this garbage printer and post all the 7days of **bleep** I have been getting from HP virtual and all the so-called fixes that DO NOT WORK!. [edit]

Category:
3 REPLIES 3

‎04-09-2023 06:10 PM

HP Recommended

Hi @JamesMcFarlane,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎04-11-2023 05:42 AM

HP Recommended

Wow!

I had given up 4 days ago and was about to take a hammer to this printer and then buy another brand that does not tie me to the internet. 

The printer's serial number is CN477142FZ05X4.

the product number A9T80A.

WARRANTY EXPIRED. But I PAID CASH FOR THIS PRINTER IN GOOD FAITH THAT IT WOULD WORK AS LONG AS I TOOK CARE OF IT. I actually HAVE TAKEN GOOD CARE BUT ALL OF A SUDDEN THE CARTRIDGES THAT HAVE BEEN WORKING GREAT FOR MONTHS ARE NOW ( incompatible ) Also they are both half full. I did all the BS things that the HP bot tells you to do but nothing worked. This has been going on for WEEKS> I am trying to fix it without opening the printer up, but I did all the cleaning, clearing, and all the other advised thing and now I am out of ideas. PLEASE DO NOT TELL ME TO REPEAT ANY OF THE SUGGESTED FIXES HP ADVISED as they do not work. Yes, all the cartridges have been cleaned and dust removed before you ask lol. Just trying to save me more wasted time on this site (just saying) 😉

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‎04-11-2023 10:26 PM

HP Recommended

Hi @JamesMcFarlane,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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