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‎12-09-2020 12:00 PM

HP Recommended
Product: ENVY 4520
Operating System: Microsoft Windows 10 (32-bit)

I have tried every fix but I am still getting a "incompatible cartridge" message on my Envy 4520.  What is another fix? I've even tried 2 new cartridges.  

1 REPLY 1

‎12-15-2020 06:48 AM

HP Recommended

@JELT, Welcome to the HP Support Community!

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer as you have used 2 ink cartridges already. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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