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HP Deskjet Ink Advantage 3545 e-All-in-One Printer

I have been using this printer (HP Deskjet Ink Advantage 3545) for many years and the cartridge used are 678. Till two days back I was able to take prints with the same cartridges (new). But, suddenly since yesterday I am getting a display message - Incompatible cartridges. The indicated cartridges are not intended for use in this printer. What should I do? I have replaced a new cartridge as well, but same issue persists. 

1 REPLY 1
HP Recommended

@suniel62

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

  • Remove any debris or buildup from the contacts on the cartridges and in the carriage.
  • Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  • Remove the cartridge indicated in the error message from the carriage.
  • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
  • Removing the ink cartridges with latches from the carriage
  • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
  • Removing the ink cartridges from the carriage
  • Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
  • CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
  • Removing tape from the ink cartridge
  • Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
  • Cleaning the ink cartridge contacts
  • Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
  • Cleaning the contacts in the carriage
  • Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
  • Repeat these steps for the other cartridge if it was indicated in the error message.
  • Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others and please. 

Cheers.

Sandytechy20
I am an HP Employee

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