cancel
Showing results for 
Search instead for 
Did you mean: 
LB61
Level 1
2 1 1 0
Message 1 of 4
218
Flag Post
HP Recommended

Solved!

Incompatible Ink Cartidge

Microsoft Windows 10 (64-bit)

I am getting a printer cartidge error - "incompatible."  This error came in after I completed printing a few pages.  The cartidge was supplied by HP instant Ink and is authentic.  It had only been in  use a short time and was essentially full before the error came up.   The firmware & sorftware are up-to-date, and the cartidges have been removed and reinstalled multiple times.  In fact when I used the problem solver one test page printed successfully but the error then returned immediately.  Any ideas?

3 REPLIES 3
Retired
Retired
17,747 17,730 1,292 1,976
Message 2 of 4
194
Flag Post
HP Recommended

Solved!

Incompatible Ink Cartidge

Hey there! @LB61

 

Have you tried checking with a different ink cartridge?

 

Please share the complete printer model name to assist you better.

 

Replace low, empty or faulty ink cartridges on your printer.

 

Remove, inspect, then reseat the ink cartridges

 

If the issue still persists after trying out the steps share us few details in a private message, so I can initiate an order to ship you the replacement ink cartridge.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Hope to hear from you soon!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

LB61
Level 1
2 1 1 0
Message 3 of 4
173
Flag Post
HP Recommended

Solved!

Incompatible Ink Cartidge

The printer cartridge issue has been resolved.  I finally made contact with the appropriate Instant Ink support person who tested a few things and determined the tricolor cartridge had failed.  A replacement cartridge was sent to replace the bad one.

0 Kudos
Retired
Retired
17,747 17,730 1,292 1,976
Message 4 of 4
155
Flag Post
HP Recommended

Solved!

Incompatible Ink Cartidge

Hi! @LB61,

 

Thanks for the update.

 

If you have any queries in future related to any HP products, please write back to us.

 

We will try our best to help you out.

 

 

Take Care! 

Happy Weekend! 🙂

A4Apollo
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation