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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-23-2023 02:23 PM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

I pay a monthly subscription with yourselves and have just had to replace my ink cartridges. I received these replacement cartridges a couple of months ago now, but have only needed them until now. Firstly why am I paying a monthly fee when I do not need or receive a monthly replacement cartridge? Secondly, the most recent ones I have received are 63/302/65/304 when I have been using 65/304.

Although these appear to fit the printer, the printer will not read these cartridges. I have been getting error messages after trying everything that your virtual  trouble shooter has suggested.  I urgently need this resolved. I await your response .

2 REPLIES 2

‎03-26-2023 07:38 AM

HP Recommended

Hi @Sh3lb_y,

 

Welcome to the HP Support Community. 

 

Apologies for receiving the wrong cartridges. This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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‎03-26-2023 07:42 AM

HP Recommended

Hi

I'm Unable to see any messages that have been sent?

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