Incompatible cartridge

[Jdempsey]

Getting incompatible cartridge even though using genuine hp inks

[praveenbv]

HI@Jdempsey,

A warm welcome to HP Community!

Most of the ink cartridge errors can be cleared by power resetting the printer, cleaning the cartridge electrical contacts, and updating the printer firmware. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you may use the steps available here to update the printer firmware. 

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.