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‎08-01-2023 11:27 PM

HP Recommended
Product: HP DeskJet 2720 All-in-One Printer

Hello , I am using Desk Jet 2720 all in one printer with Ink Cartridges No: 305 , which is purchased from dubai. Now I am in india and I didn't find the cartridge no 305, and I bought ink Cartridges No: 805, but my printer is not recognizing the 805 and shows error message. Please help me resolve this. 

Regards

1 REPLY 1

‎08-05-2023 10:55 PM

HP Recommended

Hi @Shirinfaisal,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you're encountering an "Incompatible Ink Cartridges" error with your HP DeskJet 2720 All-in-One printer, there are several steps you can take to troubleshoot and resolve the issue.

 

  • Check Cartridge Compatibility: Make sure you are using genuine HP ink cartridges that are compatible with your printer model. Using third-party or counterfeit cartridges can lead to compatibility issues.
  • Reinstall Cartridges: Remove the ink cartridges from the printer and then reinstall them. Make sure they are properly seated and securely inserted into their respective slots.
  • Check for Protective Tape: Some ink cartridges have a protective tape or seal that needs to be removed before installation. Ensure that you have removed any protective covers or tapes from the cartridges.
  • Clean Contacts: Ink cartridges have metal contacts that communicate with the printer. Make sure these contacts are clean and free from any debris or ink residue. You can gently clean them with a lint-free cloth.
  • Restart Printer: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn on the printer and check if the error persists.
  • Update Firmware: Sometimes, printer firmware updates can address compatibility issues. Visit the official HP support website for your printer model and check if there are any available firmware updates.
  • Reset Printer: If none of the above steps work, you might want to try resetting the printer to its default settings. Refer to your printer's user manual for instructions on how to perform a reset.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

 

I am an HP Employee.
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