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‎06-11-2020 07:56 PM

HP Recommended
Product: Officejet 4630

Hi, i recently bought original HP 61XL black cartridge to replace the low blank ink for colour-prining Officejet 4630. 

It was ok with the first print and it turned out great. However, subsequently, I am no longer able to print because the message "Incompatible Ink Cartridge" kept appearing. This is frustrating. 

 

How do I solve this problem?

Do i have to buy another HP61 black or HP61XL Tricolour or just stick to HP61 for both black and tricolor? 

3 REPLIES 3

‎06-16-2020 12:34 PM

HP Recommended

@YNoob Welcome to HP Community!

 

I read your post and see that you are getting an 'Incompatible cartridge' error message. 

 

I would like to help you resolve this issue. 

 

Please try the steps listed in this document: A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ...

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎06-22-2020 10:56 PM - edited ‎06-22-2020 10:57 PM

HP Recommended

There was no such document as you have mentioned. Error 404 page. 

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‎06-23-2020 06:56 AM

HP Recommended

@YNoob

 

I understand your concerns.

 

Please perform the hard reset and check.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/document/...

 

Please replace the ink cartridges and check.

 

Have a nice day!!

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