Incorrect Rollover page count

[Canuckman]

HI, I have the HP Instant Ink plan  of  15 pages/month.  

Recently, I noticed that my Rollover page Count is  incorrect.  Can you help to fix it?  

Here is the usage according to the account_history: 

23 May, 2023 - 22 June 2023  Plan pages:  15 of 15 used,  Rollverover pages 0 of 5 used  <== Correct

June 23, 2023 -  July 22, 2023  Plan pages:  0 of 15 used,  Rollover pages 0 of 5 used    <== CORRECT

July 23, 2023 - Aug 22, 2023    Plan pages:  11 of 15 used  Rollover pages:   0 of 0 used  <== INCORRECT-should be  0 of 20 used

23 Aug 2023 - 22 Sep 2023 (Current)  Plan pages:  0 of 15 used    Rollover pages 0 of 0 used <== INCORRECT-should be 0 of 24 pages used. 

According to the usage,  the July23-Aug22 Rollover page should be 5+15=20 pages,   and the current period (23Aug-22Sept)'s Rollover page should be 20 + 4  = 24 pages.  

Appreciate if you can help me to fix this issue!!

[Raj_05]

Hi @Canuckman,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support