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‎11-19-2023 02:09 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Other

I was sent a larger cartridge than expected. Now my printer won’t print black ink. And I’ve used all of my printing pages up for my allotment of time. Virtual assistant is no help. I cannot connect to a human being to help me. 

Category:
1 REPLY 1

‎11-22-2023 07:53 AM

HP Recommended

Hi @Kara96,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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