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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-17-2022 04:10 PM - last edited on ‎08-18-2022 07:57 AM by

HP Recommended

Innacurate information !!!

⚠Subscription cartridges may be larger than you expect, but they will fit your printer and last longer than standard cartridges.

Cartridge Alert: The cartridge number, label, and/or size may be changing for your printer. Although cartridges may look different, and may not match each other, please be assured the cartridges sent are the correct ones for your printer and can be installed in the same way.

 

they continue to tell everyone this and it is INCORRECT!! How do I know because of 7 different shipments all with the incorrect NON COMPATIBLE INK CARTRIDGES SENT !! ALL, every single one came up with INK CARTRIDGE ERROR-INCOMPATIBLE CARTRIDGE!! Every single one they sent were incompatible with my oronter while they continued to still withdrawal money from account on regular basis!!! Took hours on several phone calls all promising what was sent was compatible with the printer and THEY WERE NOT COMPATIBLE WITH THE PRINTER !! 

Always promising they would end again the right cartridges and again and again and again they continued to send me cartridges that DID NOT WORK WITH MY PRINTER AND WERE NOT AT ALL COMPATIBLE WITH MY PRINTER!!! Innacurate info!! Yet still took money from my banking regardless of all the calls , complaints and issues!!! 

I lost more money from this and their auto withdrawal and lost more money for work purposes becaauw I couldn’t use my printer, couldn’t use the stupid cartridges they continued to send . BECAUSE THEY ALWAYS SENT THE WRONG SIZE CARTRIDGES!!!!!  Refused refunds!! Refused to send working compatible cartridges!!! 



I have proof!!! I have 7 cartridges FULL OF INK THAT ARE NOT COMPATIBLE WITH MY PRINTER!!  

Two others including my daughter in another state had the same issues with instant ink!! They stopped using instant ink for that very reason!! 

i continue to get no where on all the money instant ink took from my bank and still never rectified the situation!!! 

2 REPLIES 2

‎08-27-2022 01:45 AM

HP Recommended

Hi @Las211

 

I'd like to help!

 

Welcome to the HP Support Community

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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‎08-30-2022 03:00 AM

HP Recommended

Hi @Las211,

 

We did not hear from you. Are you still looking for assistance? Let us know.

Elohi_NR
I am an HP Employee
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