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‎09-05-2022 10:18 AM - last edited on ‎09-05-2022 10:22 AM by Retired

HP Recommended
Product: HP ENVY Inspire 7924e All-in-One Printer
Operating System: macOS 12.0 Monterey

I have been sent a 67/305 ink cartridge to replace a 64/303.  While it physically fits in the cartridge carriage, the printer does not recognise it.  Please can you send me the correct cartridges as soon as possible.  I'm unable to print until you do. 

2 people had the same question
1 REPLY 1

‎09-07-2022 12:55 PM

HP Recommended

@mark440

 

Welcome to the HP support community.

 

Is the printer enrolled in an instant ink account?

Sandytechy20
I am an HP Employee

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