Indicated cartridges are not intended for use of this printer

[mn_1221]

Hello! I have HP Instant Ink and just installed a new ink cartridge and am getting the "Indicated cartridges are not intended for use of this printer" message. I've tried everything on the message board - cleaning the cartridge, downloading drivers and firmware, unplugging from the back, tried single cartridge printing, etc. The printer is out of warranty now so my support options are basically to post here. Does anyone have any other things to try?  

[Anand_Andy]

Hi @mn_1221,

Welcome to the HP Support Community

I understand you are facing an Instant Ink Cartridge issue with your HP ENVY 5055 Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the printer prior to the issue?
• Are you getting error messages for both the ink cartridges?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!