• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 4155e All-in-One Printer

This answer solved my issue...

HP 4100 All in One Printer Info Light Constant On

 

Are you the proud owner of a new HP Printer and not familiar with the Instant Ink Program but signed up for the trial period? If you signed up for the HP Instant Ink program the Info button light is always on until you install the HP supplied Instant Ink cartridges. The printer detects if HP instant ink cartridges are installed versus the original cartridges that came with the printer. The Printer Information Page prints if the info button is pressed and will indicate <XX Instant Ink Ready .XX SETUP> The indicated cartridges are not HP instant ink cartridges……… Now you know why the amber light is always lit and you won’t have to spend near an hour on the phone with HP support going through troubleshooting steps to answer pretty simple questions that should have been asked at the beginning of the call. 1. Are you signed up for the Instant Ink Program?, 2. Have you received the first shipment of Instant Ink Cartridges?, 3. Are they installed? If you answer NO to “installed yet” that is why the Info light in Constant On. You’re welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.