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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jennamy82
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Ink Cartidge Incompatibility error

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HP ENVY 4520 ALL IN ONE
Microsoft Windows 10 (32-bit)

I am enrolled in the instant ink program. the tricolor print cartidge on my HP ENVY 4520 ALL IN ONE printer is not working. error says 'incompatible cartidge' I have tried all the cleaning and troubleshooring tips and it is still not working. I would like a replacement cartridge sent to me but cannot get in touch with a support agent. Please help. 

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TEJ1602
HP Support Agent
HP Support Agent
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@jennamy82, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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