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Angelica134340
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Message 1 of 2
99
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HP Recommended

Ink Cartridge Damage

HP ENVY 4527
 

When prompted to replace the colour cartridge to a new one, the printer kept suggesting to take it off and put it back in again (as if it’s not reading the cartridge).

I have since gone on the virtual chat and tried everything from the steps provided but nothing worked. I did check the gold dots on the back of the cartridge (where it connects to the inside of the printer) and some of it is worn down to the point that there’s no golden metal left.

 

Since I have a HP Ink subscription, is it somehow possible to get a replacement cartridge?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
45
Flag Post
HP Recommended

Ink Cartridge Damage

@Angelica134340, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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