Ink Cartridge Not Communicating in HP8130e

[89445]

I am trying to set-up a new HP OfficeJet Pro 8130e. I loaded my ink cartridges and the yellow ink cartridge is not communicating correctly with the printer. I have tried removing the cartridge and reinstalling. I have cycled the machine off, and I continue to get the same message.  

[Gaya1239]

Hi @89445,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with the yellow ink cartridge not communicating on your HP OfficeJet Pro 8130e could be due to a variety of reasons. Here's a troubleshooting guide to help resolve this problem:

Steps to Resolve Ink Cartridge Communication Issues

1. Inspect the Ink Cartridge

• Genuine HP Cartridge: Ensure you are using a genuine HP cartridge compatible with the HP OfficeJet Pro 8130e.
• Cartridge Contacts: Check the copper-colored electrical contacts on the cartridge. Clean them gently with a lint-free cloth slightly dampened with distilled water.
• Check for Damage: Inspect the cartridge for physical damage, leaks, or residue.

2. Inspect the Printer

• Check the Cartridge Slot: Look inside the printer where the cartridge is installed. Use a flashlight if necessary to check for any debris or ink residue.
• Clean Printer Contacts: Gently clean the electrical contacts inside the printer that connect with the cartridge using the same method as above.

3. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and power it on.
• Reinstall the yellow cartridge.

4. Perform a Printer Reset

• Go to the printer’s settings menu.
• Navigate to Settings > Printer Maintenance > Reset Printer.
• Follow the on-screen instructions.

5. Update Firmware  Update the firmware on an HP printer

• Ensure the printer firmware is up-to-date.
• Use the HP Smart app or download the latest firmware from the HP Support website.

6. Try a Different Cartridge

• If possible, try installing a different yellow cartridge to determine if the issue lies with the cartridge or the printer.

7. Check for Factory Seals

• Verify that all protective tape or seals on the cartridge were removed before installation.

8. Run a Diagnostic

• From the printer’s control panel, navigate to Settings > Printer Reports > Diagnostics Report. Check for any errors related to the ink system.

9.    Handle cartridges carefully to avoid touching the copper-colored contacts.

• Store replacement cartridges in a cool, dry place to prevent damage.

Refer to this document: HP OfficeJet Pro 8130e All-in-One series User manual

HP printer ink cartridge issues including 'Incompatible,' 'Missing,' 'Failure' and enrollment errors
 

I hope this helps. 

Take care and have a good day.

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[89445]

This is a brand new printer that I am attempting to set-up. The ink is correct and is what was sent with the machine. I can't get past the ink cartridge issue to attempt to get into the menu settings. I can't connect the machine to my wi-fi to run any type of diagnostic or do a firmware update. I just have a yellow "cartridge problem." I have tried steps 1 through 3 several times with no luck.