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‎12-04-2019 08:28 PM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (64-bit)

I am having issues with my ink cartridges saying the I need to remove and replace my ink cartridges.  I have removed and cleaned many times and it will print one time and then it gives the same error again and I have to remove again.  I have instant ink but cannot find a way to get support to discuss my issue.  The instant ink will not let me order new cartridges because it says I am good on ink and I have only printed 15 pages since January of 2019.  Maybe 15 pages this week.  Help

2 people had the same question
1 REPLY 1

‎12-07-2019 10:06 AM

HP Recommended

Hi @Fairbuilt1

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Inkjet Printers - Ink Cartridge Errors 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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