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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-09-2023 05:22 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

When I try to print this error keeps showing up 'remove and reinstall Ink Cartridges' when I am trying to print. I've looked at the online advice and tried all methods, but this is still happening. I have the Instant Ink contract so only genuine cartridges are being used.

1 REPLY 1

‎05-11-2023 01:05 PM

HP Recommended

@Zig23 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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