Ink Cartridge replacement for HP Envy 6000 all in one

[munron1]

I have just purchased this printer which came supplied with set up cartridges.  However I did quite a lot of printing on the first day and the cartridges ran extremely low.  Despite signing up for the Instant Ink Programme I needed replacement cartridges more urgently and so I ordered the appropriate cartridges 305 XL from Amazon from what seemed a reputable vendor and the box seems genuine.  However when I replaced them, I got the message that the black cartridge was not compatible and there is no way to bypass the message to get the printer to commence printing.  The replacement tri-colour cartridge seems OK as I can or could see that the ink was full on the indicator in HP Smart.  Any suggestion or do I have to wait until Instant Ink delivers?

[A_Gayathri · Accepted solution]

Hi @munron1,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Jonmmm]

HP smart is so good it doesn't know I have generic ink cartridges.  I really can't get beyond that page it says my printer isn't connected, but when I insert a USB drive in it, I see it come up on my computer's file explorer.  Thankfully it does the full page scan and saves it on the USB drive which I can access from the desktop.  The original software that came with the printer was great.  I didn't realize it was an online program until HP shut it down.