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‎08-16-2022 09:17 PM - last edited on ‎08-17-2022 08:37 AM by Retired

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My ink cartridges were delivered to an old address of mine and I am in need of new cartridges. The ink cartridges show that they were delivered to the previous address and I didn't realize this happened until I began printing a lot of things to get ready for my students and now I am very low on ink and do not have ink to replace it. Any assistance on how to get this taken care of as soon as possible would be greatly appreciated. 

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3 REPLIES 3

‎08-25-2022 07:19 AM

HP Recommended

@KV18

 

Welcome to the HP support community.

 

Is the printer subscribed to an instant ink account?

If yes, is the new address updated in the account?

Sandytechy20
I am an HP Employee

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‎09-05-2022 08:26 PM

HP Recommended

Yes the printer is subscribed to an instant ink account and yes the new address is updated on the account. 

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‎09-22-2022 04:21 AM

HP Recommended

@KV18

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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