Ink Cartridges

[AnthonyBT]

I have recently replaced all my ink cartridges with a new set (HP Instant Ink).  The cyan cartridge appears not be printing at all and there seems to be a demand instead on the magenta, where I would have expected blue print.

[Elohi_NR]

Hi @AnthonyBT,

Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not satisfactory with color.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

If the issue persists even after replacing the ink cartridges, I'm afraid the printhead has gone bad which is non-removable on this model printer.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AnthonyBT]

Thank you Elohi. It looks as if the printer has had it.  I have tried everything possible using HP Smart and just find it takes one round in a circle.  It's tortuous and as a result a useless backup system, in my opinion.

[Elohi_NR]

Hi @AnthonyBT,

Thank you for your reply and my apologies. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!