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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-31-2026 04:34 AM

HP Recommended
Product: HP OfficeJet Pro 9010e All-in-One Printer
I have not received the full set of cartridges promised as of my late conversation with your chat team, after going thru a mess where I could not print as I had not received the cartridges in time to print for the next day meeting presentation I had. Shameful to say the least. Since then I received the color cartriddges ONE at a TIME. All I can say is that if this happens again to me again I will AUTOMATICALLY stop my ink cartrdge agreement as you have failed to supply what has been promised ... a full set of cartridges to have stand-by.

 

Back on 11/August ... I got this answer to WHY was the COMPLETE SET not sent, but ONE AT A TIME where I got caught out. Answred by OLUWASEUN A6222  ...

 

I am sorry for the inconvenience. I will process a full set for you on express delivery so you don't have to worry please.

Posted by Oluwaseun A6222 answers | 96% rating

Reply
2 REPLIES 2

‎09-01-2026 07:52 AM

HP Recommended

Hello @PJSpiteri, Welcome to the HP Support Community.
 

Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience this has caused.

 

I completely understand your concern, especially given that you relied on the assurance that a full set of cartridges would be provided and instead received the color cartridges separately. Running low on supplies before an important presentation is certainly not the experience we want you to have.

 

However, as per the email address mentioned in your profile, we can see that only color cartridge has been delivered to you. 

 

Could you please provide us the case reference number that was provided to you when you contacted the Support team in private message so that we can look into it and assist you further?

 

Have a great day!

I'm an HP Employee.


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‎09-08-2026 02:40 PM

HP Recommended

Thank you for your response. @PJSpiteri 
 

We appreciate your patience and cooperation. To help us review the details and provide any additional assistance you may need, please share the case number and your account details in private message - Private Messages - HP Support Community
 

We're pleased to hear that the cartridges have been delivered and are working as expected. We also value your feedback and will ensure it is shared with the appropriate team for review and continuous improvement of our service experience.

Have a great day!

I'm an HP Employee.


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