Ink amount indicators show ink; cartridges empty

[rtcary1]

The ink level indicators show ink but cartriges emty: cannot print test page.

[Pallipurath]

Hi @rtcary1 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you see an error stating Cartridges empty, howver you see the ink and unable to Print a test page, I would request you to please follow the steps:

Check Cartridge Installation

• Ensure the  ink cartridge is seated correctly in the printer. Sometimes, the cartridge might not be inserted fully, which can cause it to show as empty.
• If the cartridge isn’t inserted properly, remove it and reinsert it, making sure it clicks into place.

Clean the Ink Cartridge Contacts

• Turn off your printer and unplug it from the power source.
• Remove the ink cartridge from the printer.
• Gently clean the contacts (the copper-colored parts of the cartridge) with a soft, lint-free cloth or paper towel lightly dampened with water. Be careful not to touch the ink nozzles.
• Reinstall the cartridge, making sure it is properly connected.

Check for Protective Tape

• If the cartridge is new, make sure you removed the protective tape that often covers the cartridge nozzles. 
• If the tape is still on, the printer might not be able to detect the ink level properly.
• Remove any plastic packaging or tape from the new cartridge, then try printing again.

Reset the Printer

• Sometimes, simply turning the printer off and on can help reset the ink cartridge detection.
• Turn off the printer and unplug it for a couple of minutes.
• Plug it back in and power it on, then check the ink level again.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!