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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Hi @KaylaNichole93,
When new cartridges aren't accepted, it's usually the tape, contact or chip.
Option 1 – Reseat the cartridges
- Remove the new cartridge and make sure all the protective tape is removed (not the copper contacts).
- Gently wipe the copper contacts with a lint-free cloth slightly dampened with distilled water; let them dry.
- Reinsert until it clicks, close the door, then power reset: unplug for 60 seconds and turn it on.
Option 2 – Check the cartridge type
- The ENVY Pro 6455 uses HP 67 / 67XL. Make sure it's an original HP 67 for your region.
- Check the panel/HP app message (e.g. "incompatible" or "missing").
- If it's a refilled or third-party cartridge, contact the seller; if it's original HP, contact HP: https://support.hp.com/contact-hp
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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