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‎08-20-2023 10:06 AM - last edited on ‎08-22-2023 05:01 AM by HP Administrator

HP Recommended
Product: HP DeskJet 2620 All-in-One Printer

HP Deskjet 2620 showing tri colour inkjet fault although cartridge is full of ink. Instant Ink will not provide another cartridge until I fix the fault. All actions to correct fault taken several times with temporary success. The cartridge is not bought in and says it is a genuine HO cartridge 65/304 N9K09A. I have noticed in the past that some Made in China cartridges do not work and Made in Malaysia do. This faulty cartridge has no country of origin on it. Any ideas and how do I get Instant Ink to send me another tri colour cartridge?

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1 REPLY 1

‎08-21-2023 11:20 PM

HP Recommended

Hi @Stepaside12,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Kindly perform the steps from this document which say, "Cartridge errors" and see if that helps. 

Keep me posted if any error occurs along with the screenshots. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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