• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎02-11-2020 12:59 AM

HP Recommended
Product: HP Envy 5546
Operating System: Microsoft Windows 10 (64-bit)

Hi, first off no tel contact number for HP - FRUSTRATING!

Issue: Colour ink cartridge comes up with ink cartridge problem

I'm now hitting a brick wall as suggests I need replacement cartridge which can't be ordered as it come up with an error code.

Cleaned and followed process to fix and no joy.

Can someone advise please asap?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2020 03:14 PM

HP Recommended

Hello JRA710612,

Welcome to the HP Support Community!

I would be happy to assist you with your ink cartridge inquiry.

Please send me a private message with your Instant Ink account details (e.g. email address) so that I can look into your account and get you a replacement cartridge.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-11-2020 03:14 PM

HP Recommended

Hello JRA710612,

Welcome to the HP Support Community!

I would be happy to assist you with your ink cartridge inquiry.

Please send me a private message with your Instant Ink account details (e.g. email address) so that I can look into your account and get you a replacement cartridge.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

Was this reply helpful? Yes No

‎02-13-2020 02:34 AM - last edited on ‎02-13-2020 08:08 AM by Retired

HP Recommended

Hi, email address is [Personal Information Removed]

Thanks

Jonathan

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.