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‎02-08-2021 01:06 PM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

We subscribe to HP Instant Ink for an HP OfficeJet Pro 6978.  This morning we woke to Ink cartridge error messages for all 4 ink cartridges. We cleaned and then tried replacing one of the 4 cartridges with a new one.  No improvement.  Next step?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2021 04:04 AM

HP Recommended

Hi @gdeyton,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-09-2021 04:04 AM

HP Recommended

Hi @gdeyton,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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