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Ink cartridge help

HP ENVY 4512

I bought Hp ink cartridge from walmart today and used the guide book at the store. They only had high capacity ink cartridges #63 so I got the double pack for $45-48. Got home installed them and printer said something like non-compatible cartridge. Old cartridge was just regular basic ink but was a #60. Double checked the Walmart guide book and it said the #63 is correct. Any help would be greatly appreciated. But the way it's looking now I just wasted $50.00

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Message 2 of 2
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Ink cartridge help

@JC8190, Welcome to HP Support Community!


Your HP Envy 4512 All-in-One Printer uses HP 63 and HP 63XL ink cartridges. You have purchased the right ink cartridges.

To isolate the issue further I would recommend you follow the steps from the document HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays.


If your printer is HP Instant Ink enrolled, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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