Ink cartridge not reading but other one is

[Willowangel]

My new printer came with ink and the black one isnt reading so im unavailable to print and im running a small business 

[A_Gayathri]

Hi @Willowangel ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds frustrating, especially when you need your printer for business. Here are a few steps you can try to troubleshoot the issue with the black ink cartridge:

• Check Cartridge Installation: Make sure the black ink cartridge is properly installed. Remove it and then reinsert it, ensuring it clicks into place.
• Clean the Cartridge Contacts: Sometimes, dirt or residue on the contacts can prevent proper communication. Gently wipe the gold contacts on the cartridge and inside the printer with a lint-free cloth or cotton swab lightly moistened with water or isopropyl alcohol.
• Check for Protective Tape: Ensure that any protective tape or plastic that was covering the cartridge's contacts has been removed.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.
• Update Firmware: Ensure that your printer's firmware is up-to-date. You can usually do this through the printer’s settings menu or by visiting the HP website.Update the firmware on an HP printer
• Try Another Cartridge: If you have another black ink cartridge (even if it's not brand new), try installing it to see if the issue is with the cartridge or the printer.
• Printer Diagnostics: Run any built-in diagnostics or alignment tools provided in the printer’s software or on the printer’s control panel.

Refer to this document: HP DeskJet 4252e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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