-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Ink cartridge problems

Create an account on the HP Community to personalize your profile and ask a question
07-03-2024 08:33 AM
I have purchased a new ink cartridge for my HP envy printer and I have installed it correctly but I keep getting a message telling me to reinstall, I have cleaned everything and it still won't work, the printer was working fine before I changed the cartridge.
07-03-2024 11:09 AM
Hello PeterdHam, how are you ?
Whats the model a printer Envy HP ?
Exemple: HP Envy 2655 Printer, etc ?
Waiting.
Thanks
Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution”, If anyone has the same question, this solution might be helpful.
07-08-2024 05:19 AM
Hello,
See if this procedure can help in trying to resolve the problem:
https://support.hp.com/us-en/document/ish_1721989-1461843-16
Waiting
Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution”, If anyone has the same question, this solution might be helpful.