Ink cartridges full but not printing in color

[susangoho]

HP8028 has full cartridges; however, only printing in black. Cleaned the nozzle and inserted "new" cartridges. Nothing.

Is it time for a new printer? Suggestions welcome

[Garp_senchau]

@susangoho,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Use the printer’s control panel or software to print a diagnostic page.
• Run the built-in printhead cleaning utility from the printer settings.
• Perform a printhead alignment through the printer menu.
• Ensure the print job is not set to “Black & White” or “Grayscale” in the printer settings.
• Remove and reinstall the cartridges securely.
• Power off, unplug for 60 seconds, then restart.
• Check HP’s support site for firmware updates.
• Print from a different device or application.
• Remove and reinstall the printer software.
• Ensure the color cartridge vents are clear.
• If the issue persists, reset the printer to default settings.

You may refer these guides:

Print quality issues

Fixing Print Quality Problems

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,