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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KTP100
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Ink cartridges never install

HP Recommended
Microsoft Windows XP

I have followed all the suggested steps and the coloured ink still won't work. I had to clean the black one on the last change too - can't be right!

4 REPLIES 4
Bob_Headrick
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HP Recommended

Please read this post then provide some details.  What printer model? Are you using HP Instant Ink cartridges?  If not, are the cartridges HP or third party? What are any error messages on the printer or computer screen?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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KTP100
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Thanks for the speedy reply.

 

It is a desktop 2630. I am using HP cartridges as  signed up to the instant ink package. I had a problem with changing the black cartridge but after following the cleaning steps it worked. But it is not working for the coloured ink. It's a new printer and these are the first changes.

 

Thanks,

Katy.

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Bob_Headrick
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HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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KTP100
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Thank you!

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation