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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Ink cartridges never install

Create an account on the HP Community to personalize your profile and ask a question
01-23-2021 12:37 PM
Please read this post then provide some details. What printer model? Are you using HP Instant Ink cartridges? If not, are the cartridges HP or third party? What are any error messages on the printer or computer screen?
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01-24-2021 03:40 AM
Thanks for the speedy reply.
It is a desktop 2630. I am using HP cartridges as signed up to the instant ink package. I had a problem with changing the black cartridge but after following the cleaning steps it worked. But it is not working for the coloured ink. It's a new printer and these are the first changes.
Thanks,
Katy.
01-24-2021 08:34 AM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.