Ink cartridges

[bct9900]

I have had a discrimination for Ink cartridges for many years. Recently I ran out of color ink and someone removed the cartridge and new ink was not sent. I had to buy a cartridge. The system now recognizes that I have an HP color cartridge in the computer that they did not send. I need a fresh start to start receiving ink cartridges. 

[Dragon-Fur]

@bct9900 

Welcome to the HP Community --

The way it is supposed to work --

Ink is (only) sent when the printer notifies the service that ink supplies are depleted and a shipment is needed.

 HP Instant Ink Support - Website 

 Where is my ink or toner?

I've moved your post into the Instant Ink board where it might be picked up sooner instead than later.

Even better --

Perhaps contact Instant Ink Support (in the morning) when the office is open.

Scroll down to Your faster option

For those reading

======================

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

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What to do?

You might need the help of an agent to sort what you want to do next.

(Experts are not HP -- we do not have access to private information.)

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

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