• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎05-01-2022 02:51 AM - last edited on ‎05-01-2022 11:06 AM by Retired

HP Recommended
Product: HP ENVY 5032 All-in-One Printer

Hello, 

 

I just received an email saying ink cartridge dispatched which is great however it’s delivering to the wrong address. 

I have changed the address now however it’s too late (am Owning up to my fault) however can I get some ink delivered to my current address? How? There’s no option on my app or online account (which is the same as the app) am billed direct debit with HP Ink and feel perhaps best course is to cancel billing and set up a new one? 

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2022 07:19 AM

HP Recommended

Hi @APrinterGuy1,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the ink was delivered an older address.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎05-02-2022 07:19 AM

HP Recommended

Hi @APrinterGuy1,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the ink was delivered an older address.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.