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‎10-06-2022 12:53 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to print in color but everytime it prints in black & white only. I have run diagnostics, cleaned printheads (on HP Smart), and physically cleaned the color cartridge. When I cleaned the printheads, cyan and yellow were really light and faded, and there was no magenta. When physically cleaning the cartridge, only cyan and yellow ink bled out - no magenta. I'm not sure where the root of the problem is or if it simply needs a new cartrige but because my ink levels are "okay" I am unable to get a new cartridge through Instant Ink.

2 people had the same question
1 REPLY 1

‎10-26-2022 10:03 AM

HP Recommended

@gemvere

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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