Ink not communicating

[Mlamdoug]

Brand new HP ink cartridge is not communicating with the printer. I have tried all troubleshooting steps multiple times and it still will not work. The cartridge is within warranty but I cannot find how to get a replacement. Thanks! 

[A_Gayathri]

Hi @Mlamdoug ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've tried all troubleshooting steps and the new HP ink cartridge is still not communicating with your HP ENVY Pro 6455 printer, here's what you can do to resolve the issue:

• Clean the Contacts: Make sure the electrical contacts on both the cartridge and inside the printer are clean and free from any dust or debris. Use a lint-free cloth lightly moistened with distilled water to gently clean the contacts.
• Restart the Printer: Sometimes, restarting the printer can help resolve communication issues. Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
• Update Printer Firmware: Ensure your printer has the latest firmware installed. Printer firmware updates often include fixes for cartridge recognition issues. You can check for and install firmware updates using the printer's control panel or the HP Smart app. Update the firmware on an HP printer
• Check Cartridge Installation: Double-check that the cartridge is securely installed in the correct slot. Sometimes, improper installation can prevent proper communication.

Refer to this document:  HP ENVY Pro 6455 All-in-One Printer User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Mlamdoug]

Hi,

I have tried all of those steps and the cartridge is still not communicating. I have since purchased a new cartridge which works perfectly, so it is the cartridge itself that has an issue. 

[A_Gayathri]

Hi @Mlamdoug ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!