Ink problems

[mjskpixie]

I have an Hp Office Jet pro 8030 series.  I am on the insta ink program.  My ink levels are indicating that they are fine and not low however, I can only get it to print with pink or black.  The yellow and blue ink are not working.  I have cleaned the print heads according to the help center, I checked the printer cartridges to see if the ink was low, if there was anything blocking the vents, anything that the help center suggested.  I am stuck.  I could really use some help trying to fix this problem.  Thank you!

[sandytechy20]

@mjskpixie

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.