• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-27-2023 10:04 AM - last edited on ‎08-27-2023 11:04 AM by Retired

HP Recommended

I have a HP officejet pro 9015e i originally had the HP subscription that it came with but never use a lot of ink so canceled. No I have bought 2 different ink cartridges and both give me a “Validating…please wait”  screen. How do I correct this issue, it seems like itnonly works with the subscription ink. If so that’s pretty ridiculous.

1 REPLY 1

‎08-28-2023 08:28 AM

HP Recommended

Hi @Sknapp2417 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing printer issue.

 

Kindly refer to the steps below and let me know if that fixes the issue.

 

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

 

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

 

9) Turn on the computer/ mobile devices.

 

and also uninstall the HP smart app and reinstall it

 

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.